Shipping and Handling

All orders will be shipped within 24 hours after payment has been received. We will ship all orders via DHL. You order should reach you within 5-7 business days after it has left our facilities.

We offer free shipping for orders of £40 and above. For orders less than £40, shipping costs are £3.90. If you are not satisfied with your order or have received incorrect items and would like to return the items, please alert us within 14 days of the delivery of the product.

 

Returns

If you are not satisfied with your order or have received incorrect items and would like to return the items, please contact us within 14 days of the delivery of the product.

We will accept returns of any unopened packages. Please be aware that the customer will be responsible for the return shipping costs. For all refunds or returns, please contact us by phone at +49 (0)30 47 37 48 20 or by mail at:

Nero Commerce UG (limited liability)

Torstrasse 117

10119 Berlin

Germany